Returns Advice

What do I do if my product develops a fault?
Please see our Frequently Asked Questions area for possible solutions to any problems you may be experiencing. If your product has developed a physical fault, it will have to be returned to us or the retailer from whom it was purchased.

How do I return a product?
There are two possible ways to return a product to us. Our customers generally find that the most convenient (and cheapest) method for them is to take it back to their retailer from whom it was purchased. Alternatively, you can return it directly to us either by courier or post. Please make sure you enclose as much information about the fault as possible as this will help speed up the repair process. Enclose your full contact details including a return address (returned packages will need to be signed for) and, if under warranty, a copy of your proof of purchase. We recommend using Royal Mail Special Delivery as this is a ‘signed for’ service that includes insurance. Please note that all packaging will be discarded at the time of opening your parcel.

Our postal address is:
Service Department
Sigma Imaging (UK) Ltd
13 Little Mundells
Welwyn Garden City
Hertfordshire
AL7 1EW

If possible, please provide an email address as this will allow us to acknowledge receipt of your product by email, otherwise we will post you a letter of confirmation of receipt, including a unique reference number which you should keep in case you need to contact us regarding the repair.

How much will it cost?
If the product is still within its 1 year manufacturers warranty (or 3 year extended UK warranty*) the repair will be free of charge. If however the product is outside of the warranty period, or the fault is not covered by the warranty, we will raise an estimate on inspection of your product. A repair will not be carried out until we receive confirmation that you are happy to proceed. if you refuse the estimate, we will return your product un-repaired, however this will incur a small charge (see service tariffs for details) which covers admin and return postage costs. We therefore recommend looking at our service tariffs which indicate our standard charges. All standard charges include parts, labour, return postage and VAT.

Please allow 2-3 weeks for the repair. In the unlikely event it exceeds this, please contact us with your reference number for further details.

Do I need to contact you before returning a product?
Generally, there is no need to contact us prior to returning your faulty product. You do not require a returns reference before sending a product to us, a reference number will be sent with our acknowledgment receipt.

If you do wish to contact us regarding a faulty product, please do so by emailing service@sigma-imaging-uk.com or telephoning 01707 329 999. Please provide as much information as possible, such as the exact product model including any details on the product such as aperture and filter thread size, and a full description of the fault.

*3 year UK warranty on lenses is subject to terms and conditions. A £5 postage charge is applicable to lenses covered by this warranty.